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Remote Monitoring and Management Software
Customer Experience:Multi-Channel Data Collection
Support:24/7 (Live Rep)
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Patch Management
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Network Wide Management
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Monte Carlo Simulation
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VPN
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Intrusion Detection System
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Business Continuity
Encryption
Backup Log
Backup Scheduling
Compression
Continuous Backup
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Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
Help Desk
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Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
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Document Storage
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Remote Access/Control
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Network Monitoring
Alerts / Escalation
Automated Routing
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IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Management
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Remote Access/Control
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IT Service
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Self Service Portal
Incident Management
Ticket Management
IT Asset Management
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Service Catalog
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ITSM
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Asset Tracking
Self Service Portal
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Availability Management
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Release & Deployment Management