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Artificial Intelligence
Process/Workflow Automation
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Time Tracking
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Screen Sharing
Third Party Integration
Transfers/Routing
Help Desk
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Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
Customer Service
Workflow Management
Performance Metrics
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Surveys & Feedback
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Data Import/Export
Contact Database
Lead Scoring
Prospecting Tools
Lead Capture
Lead Nurturing
Lead Segmentation
Pipeline Management
Lead Database Integration
Lead Verification/Validation
Content Marketing
Distribution Management
SEO Management
Campaign Management
Conversion Tracking
Social Media Management
Audience Targeting
Brand Management
Categorization/Grouping
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
Video Management
Account Based Marketing
Lead Scoring
Analytics
Engagement Monitoring
Progress Tracking
Prospecting Tools
Lead Nurturing
Customer Segmentation
Campaign Personalization
Target Account Identification
Predictive Analytics
Benchmarking
Sentiment Analysis
Data Mining
For Healthcare
AI/Machine Learning
Modeling & Simulation
Data Blending
Demand Forecasting
For Education
Personalization
A/B Testing
Contextual Targeting
Campaign Segmentation
Abandoned Cart Saver
Customer Profiles
Account Based Marketing
Behavioral Targeting
Content Analytics
Experience Management
Recommendation Engine
Website Personalization
Business Intelligence
Dashboard
Benchmarking
Performance Metrics
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Marketing Automation
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Email Marketing
A/B Testing
Reporting/Analytics
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
List Management
Template Management
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Event Triggered Email
Image Library
Mobile Optimized Emails
Subscriber Management
WYSIWYG Email Editor
Campaign Management
Contact Database
Email Marketing
Lead Management
Channel Management
Event Triggered Actions
Multi-Campaign
Web Analytics
Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Data Analysis
Dashboard
Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Storytelling
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Customer Data Platform
Data Integration
Behavioral Analytics
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Predictive Modeling
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Business Hours
Online
24/7 (Live Rep)
Training
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iPhone / iPad