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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Application Performance Management
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Trace individual transactions
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Code Refactoring
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Debugging
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Source Control
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Website Monitoring
Maintenance Scheduling
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Real Time Monitoring
Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Uptime Reporting
Business Continuity
Encryption
Backup Log
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Continuous Backup
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Local Server Options
Multiple System Support
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Interactive Voice Response (IVR)
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Call Scripting
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Workflow Management
Performance Metrics
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Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
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Task Management
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Assignment Management
Escalation Management
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Knowledge Management
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Cataloging/Categorization
Decision Tree