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Database Management
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Multiple Programming Languages Supported
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Application Performance Management
Baseline Manager
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Trace individual transactions
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Internet Usage Monitoring
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Software Development
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Code Refactoring
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Source Control
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Website Monitoring
Maintenance Scheduling
Performance Metrics
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Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Uptime Reporting
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Encryption
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Local Server Options
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Call Scripting
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Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
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Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
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Full Text Search
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
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Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
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Issue Tracking
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Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
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Knowledge Management
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Cataloging/Categorization
Decision Tree