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Disaster Recovery
Virtual Machine Monitoring
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Data Mobility
Desktop Virtualization
Namespace Management
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Audit Trail
Sarbanes-Oxley Compliance
Behavior-Based Acceleration
Cross Reference System
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Import/Export Data
JCL Management
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Power Management
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Automatic Approval
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Network Wide Management
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Drag & Drop
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Customizable Dashboard
Data Source Connectors
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Financial Reporting
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OLAP
Report Export
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Database Management
NoSQL
Mobile Access
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Data Migration
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Multiple Programming Languages Supported
Performance Analysis
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Virtualization
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Big Data Analytics
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Trace individual transactions
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Application Development
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No-Code
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Code Refactoring
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Debugging
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Source Control
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Website Monitoring
Maintenance Scheduling
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Alerts/Notifications
Real Time Monitoring
Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Uptime Reporting
Business Continuity
Encryption
Backup Log
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Compression
Continuous Backup
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Local Server Options
Multiple System Support
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Secure Data Storage
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Blended Call Center
Call Scripting
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Progressive Dialer
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Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
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Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
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Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
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Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
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Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
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Recurring Issues
Knowledge Management
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Cataloging/Categorization
Decision Tree