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Virtualization
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Disaster Recovery
Virtual Machine Monitoring
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Data Mobility
Desktop Virtualization
Namespace Management
Data Center Management
Audit Trail
Sarbanes-Oxley Compliance
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
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Import/Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Patch Management
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Vulnerability Scanning
Automatic Approval
Automatic Patch Deployment
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Network Wide Management
Patch Prioritization
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Reporting
Drag & Drop
Forecasting
Customizable Dashboard
Data Source Connectors
Drill Down
Financial Reporting
Marketing Reports
OLAP
Report Export
Sales Reports
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Database Management
NoSQL
Mobile Access
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Data Migration
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Data Replication
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Multiple Programming Languages Supported
Performance Analysis
Relational
Virtualization
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Performance Management
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Big Data Analytics
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Website Optimization Tools
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Templates
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Application Performance Management
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Trace individual transactions
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IP Address Monitoring
Internet Usage Monitoring
Network Diagnosis
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Application Development
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No-Code
Reporting/Analytics
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Code Refactoring
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Debugging
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Source Control
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Website Monitoring
Maintenance Scheduling
Performance Metrics
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Real Time Monitoring
Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Uptime Reporting
Business Continuity
Encryption
Backup Log
Backup Scheduling
Compression
Continuous Backup
Incremental Backup
Local Server Options
Multiple System Support
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Secure Data Storage
Web Access / Restoration
Call Center
Reporting/Analytics
Campaign Management
Real-time Chat
Queue Management
Escalation Management
Call Logging
Call Recording
Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
Process/Workflow Automation
Help Desk
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Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
Project Management
Task Management
Dashboard
Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
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Recurring Issues
Knowledge Management
Content Management
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Cataloging/Categorization
Decision Tree