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Automatic Approval
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Database Management
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Multiple Programming Languages Supported
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Application Performance Management
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Trace individual transactions
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Code Refactoring
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Debugging
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Source Control
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Website Monitoring
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Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
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Business Continuity
Encryption
Backup Log
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Local Server Options
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Real-time Chat
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Escalation Management
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Call Scripting
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Progressive Dialer
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Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
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Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
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Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
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Maintenance Scheduling
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Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
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Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
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Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
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Recurring Issues
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree