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Application Performance Management Software
Workflow Management:Customizable Dashboard
Reporting:Customizable Dashboard
Database Management:Multiple Programming Languages Supported
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Database Management
NoSQL
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Multiple Programming Languages Supported
Performance Analysis
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Application Performance Management
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Trace individual transactions
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Internet Usage Monitoring
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No-Code
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Code Refactoring
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Source Control
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Maintenance Scheduling
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Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
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Encryption
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Local Server Options
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Reporting/Analytics
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Real-time Chat
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Escalation Management
Call Logging
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Interactive Voice Response (IVR)
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Call Scripting
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Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Real-time Chat
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Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
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Change Management
Configuration Management
Contract/License Management
Availability Management
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Release & Deployment Management
Issue Tracking
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Task Management
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Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
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Knowledge Management
Content Management
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Knowledge Base Management
Cataloging/Categorization
Decision Tree