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Database Management
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Multiple Programming Languages Supported
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Application Performance Management
Baseline Manager
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Trace individual transactions
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Internet Usage Monitoring
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No-Code
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Code Refactoring
Data Modeling
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Source Control
Web App Development
Website Monitoring
Maintenance Scheduling
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Alerts/Notifications
Real Time Monitoring
Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Uptime Reporting
Business Continuity
Encryption
Backup Log
Backup Scheduling
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Local Server Options
Multiple System Support
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
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Outbound Call Center
Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
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Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
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Assignment Management
Escalation Management
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Knowledge Management
Content Management
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Full Text Search
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Cataloging/Categorization
Decision Tree