ACE Answering Service

Ace Answering Service provides live telephone answering from Australia. Its receptionists take calls for clients day and night, and the company says no call is left to an automated queue.

Services

• Virtual receptionist: trained staff answer as if part of the client's own team, using a script written for the business.
• Live scheduling: appointments booked and diaries managed, at any hour.
• After-hours cover: calls diverted during evenings, nights or set periods.
• Data and order entry: details keyed into the client's online systems.
• Inbound lead response and email replies: enquiries followed up quickly.
• Emergency response and dispatch: a round-the-clock line for medical, environmental and maintenance call-outs.

Who it serves

Sole traders, small firms and large organisations across professional services, healthcare, trades, transport and retail.

Key facts

• Based in: Australia
• Hours: every hour of every day of the year