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OCR
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Convert to PDF
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Multiple Output Formats
Zone Selection Tool
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360 Degree Feedback
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Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Enterprise Content Management
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Mobile Access
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Electronic Signature
Search
Archiving & Retention
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Content Lifecycle Management
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Version Control
Collaboration Tools
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Text Analysis
Boolean Queries
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
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Statistical / Mathematical Tools
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Model Training
Complaint Management
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Forms Management
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Corrective Actions (CAPA)
Customer Complaint Tracking
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Workflow Configuration
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Network Monitoring
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Negative Feedback Management
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Data Mining
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Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Data Retrieval
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
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Canned Responses
Whitelisting/Blacklisting
Data Recovery
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Shared Inboxes
Signature Management
Spam Blocker
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Communication Management
Community Management
Content Syndication
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Video Content
Gamification
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Collaboration
Full Text Search
Self Service Portal
Discussion Boards
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Cataloging/Categorization
Decision Tree
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