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OCR
Text Editor
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Multi-Language
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Convert to PDF
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Screen Sharing
Third Party Integration
Transfers/Routing
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Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Electronic Signature
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Artificial Intelligence
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Data Source Connectors
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Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
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Templates
ML Algorithm Library
Model Training
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Forms Management
Social Media Monitoring
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Complaint Classification
Corrective Actions (CAPA)
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Workflow Configuration
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Network Monitoring
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
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Data Mining
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Fraud Detection
Linked Data Management
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Text Mining
Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Template Management
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Phone Key Input
Survey Management
Text to Speech
Voice Customization
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Configurable Alerts
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Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
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Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
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Gamification
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