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OCR
Text Editor
ID Scanning
Multi-Language
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Multiple Output Formats
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Customer Satisfaction
360 Degree Feedback
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Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Enterprise Content Management
Workflow Management
Mobile Access
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Electronic Signature
Search
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Digital Asset Management
Version Control
Collaboration Tools
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Text Analysis
Boolean Queries
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Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
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Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
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Model Training
Complaint Management
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Forms Management
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
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Workflow Configuration
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Network Monitoring
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Social Media Integration
Service Level Agreement (SLA) Management
Document Storage
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Remote Access/Control
Review Management
Review Request
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Survey Management
Text to Speech
Voice Customization
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Sentiment Analysis
Customer Engagement
Audience Segmentation
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
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Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
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Whitelisting/Blacklisting
Data Recovery
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Shared Inboxes
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Spam Blocker
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Communication Management
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Content Syndication
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Analytics
Video Content
Gamification
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Churn Management
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Collaboration
Full Text Search
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Discussion Boards
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Intelligent OCR
