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OCR
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Multiple Output Formats
Zone Selection Tool
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360 Degree Feedback
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Third Party Integration
Transfers/Routing
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Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Version Control
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Boolean Queries
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For Sales
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Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
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ML Algorithm Library
Model Training
Complaint Management
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Forms Management
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
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Email Integration
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IT Asset Management
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
Review Management
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Social Sharing
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Response Management
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Negative Feedback Management
Review Notification
Data Mining
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Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
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Canned Responses
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Data Recovery
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Shared Inboxes
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Spam Blocker
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Communication Management
Community Management
Content Syndication
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Self Service Portal
Discussion Boards
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Cataloging/Categorization
Decision Tree
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Key Performance Indicators
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