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Remote Monitoring and Management Software
Quality Management:Corrective and Preventive Actions (CAPA)
Support:24/7 (Live Rep)
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Patch Management
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Remote Access/Control
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VPN
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Activity Monitoring
Firewalls
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Business Continuity
Encryption
Backup Log
Backup Scheduling
Compression
Continuous Backup
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Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
Help Desk
Reporting/Analytics
Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Management
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Maintenance Scheduling
Access Controls/Permissions
Compliance Management
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Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
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ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
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Configuration Management
Contract/License Management
Availability Management
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Release & Deployment Management
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