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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Website Optimization Tools
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Interactive Voice Response (IVR)
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Call Scripting
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Outbound Call Center
Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
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Live Chat
Queue Management
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Forms Automation
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
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Service Level Agreement (SLA) Management
IT Asset Management
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Audit Management
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Contract/License Management
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Requisition Management
IT Management
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Issue Tracking
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Assignment Management
Escalation Management
Issue Auditing
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Recurring Issues
Knowledge Management
Content Management
Collaboration
Full Text Search
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Knowledge Base Management
Cataloging/Categorization
Decision Tree