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Application Performance Management Software
Patch Management:Patch Prioritization
Network Monitoring:Uptime Monitoring
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Automatic Approval
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Patch Prioritization
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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Big Data Analytics
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Application Performance Management
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Trace individual transactions
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No-Code
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Code Refactoring
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Source Control
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Website Monitoring
Maintenance Scheduling
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Transaction Monitoring
Availability Testing
Event Logs
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Mail Server Monitoring
Uptime Reporting
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
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Outbound Call Center
Progressive Dialer
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Workflow Management
Performance Metrics
Self Service Portal
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Social Media Integration
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Queue Management
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Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Help Desk
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Interaction Tracking
Customizable Branding
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Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
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Compliance Management
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Patch Management
IT Service
Release Management
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Project Management
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Contract/License Management
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Problem Management
Release & Deployment Management
Issue Tracking
Project Management
Task Management
Dashboard
Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Knowledge Management
Content Management
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Cataloging/Categorization
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