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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Application Performance Management
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Trace individual transactions
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Event Logs
FTP Monitoring
Mail Server Monitoring
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Encryption
Backup Log
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Local Server Options
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Queue Management
Escalation Management
Call Logging
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Call Scripting
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Progressive Dialer
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Workflow Management
Performance Metrics
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Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Remote Access/Control
Ticket Management
Workflow Configuration
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Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
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Patch Management
IT Service
Release Management
Contract Management
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Incident Management
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IT Asset Management
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ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
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Assignment Management
Escalation Management
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Cataloging/Categorization
Decision Tree