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Database Management
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Multiple Programming Languages Supported
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Application Performance Management
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Real-time Chat
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Escalation Management
Call Logging
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Workflow Management
Performance Metrics
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Forms Automation
Version Control
Drag & Drop
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Full Text Search
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Workflow Configuration
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Email Integration
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
IT Asset Management
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Supplier Management
Audit Management
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Contract/License Management
Procurement Management
Requisition Management
IT Management
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Availability Management
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Issue Tracking
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Assignment Management
Escalation Management
Issue Auditing
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Knowledge Management
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