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Patch Management:Patch Testing
Application Performance Management:Performance Control
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Multiple Programming Languages Supported
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Application Performance Management
Baseline Manager
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Trace individual transactions
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Code Refactoring
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Debugging
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Source Control
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Availability Testing
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FTP Monitoring
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Call Scripting
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Progressive Dialer
Customer Service
Workflow Management
Performance Metrics
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Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
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Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Help Desk
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Interaction Tracking
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
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Network Monitoring
Alerts / Escalation
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Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
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Problem Management
Release & Deployment Management
Issue Tracking
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Dashboard
Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
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Recurring Issues
Knowledge Management
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