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Patch Management:Patch Prioritization
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Automatic Approval
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Patch Prioritization
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Multiple Programming Languages Supported
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Interactive Voice Response (IVR)
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Call Scripting
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Workflow Management
Performance Metrics
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Email Management
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Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Interaction Tracking
Customizable Branding
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Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
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Alerts / Escalation
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Email Integration
IT Asset Management
Macros/Templated Responses
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Service Level Agreement (SLA) Management
IT Asset Management
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Supplier Management
Audit Management
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Contract/License Management
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IT Management
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Escalation Management
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Recurring Issues
Knowledge Management
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Full Text Search
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