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Automatic Approval
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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Website Optimization Tools
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Templates
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Application Performance Management
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Trace individual transactions
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Code Refactoring
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
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Progressive Dialer
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Workflow Management
Performance Metrics
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Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
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Alerts / Escalation
Appointment Management
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Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Interaction Tracking
Customizable Branding
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
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Network Monitoring
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Email Integration
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
IT Asset Management
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Contract/License Management
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IT Management
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Knowledge Management
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