SurveySensum’s AI Text Analytics Software helps you analyze 10,000+ open-ended responses in minutes.

Powered by machine learning, it detects sentiment, themes, and recurring issues from chats, reviews, emails, and calls — with up to 99% accuracy. No manual tagging required. Easily customize and train the AI with your own tags. Ideal for CX, product, and marketing teams running NPS, CSAT, or VOC programs.

AI Text Analytics Software – Revolutionize Your VOC Analysis

Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy.

SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts.

Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control.

Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.