Sprinklr

Sprinklr is a customer experience management platform that puts social media, marketing, research and customer service tools in one system. It is headquartered in New York City and sells mainly to large, well-known brands.

What Sprinklr offers

• Sprinklr Insights — listening tools that turn customer feedback and market signals into analysis.
• Sprinklr Marketing — planning and running campaigns across social and digital channels.
• Sprinklr Social — publishing, engaging and listening across more than thirty channels.
• Sprinklr Service — tools that give support teams context for conversations, including conversational AI.

Who it works with

Enterprises that want one shared view of the customer across departments, rather than separate point tools.

Key facts

• Based in: New York City, United States
• Approach: a single unified platform covering four product suites
• Channels: social and digital channels such as Twitter, Facebook and Instagram