TrustRadius Top Rated Awards

Social Media Management & Social Media Monitoring, 2020

The Cloud 100 2020 List

2023 Gartner® Magic Quadrant

Enterprise Conversational AI Platforms

Social Suites, Q3 2021

Content Marketing Platforms, 2023

Transform customer data into insights — and insights into action.

Sprinklr Insights is how leading brands become customer-centric — by turning customer data into actionable insights and new business opportunities at scale

Turn AI-powered listening into a competitive advantage.

Sprinklr gives you a better understanding of feedback on your products and services — plus key insights on your competitors’ offerings and strategies — so you can identify critical market trends and capitalize on unmet customer needs

Build your business with real-time customer insights.

With our AI engine, you can transform real-time voice of the customer data into actionable insights — and then share it in all formats and on all devices across your entire organization to fuel collaboration and innovation

Reduce risk and protect your brand.

Sprinklr Insights empowers your team with real-time insights on current events, trending events, and brand crises before they become consequential — so you can make proactive, informed decisions about your owned media strategies and tactics

Four industry-leading products. Together on the only Unified-CXM platform.

There is a better way to keep up with the exponential growth of data on dozens of modern channels — and meet the rising demands of customers
Unified-CXM is the path forward out of point solution chaos

Interpret data from all channels on one platform — and turn actionable insights into better experiences

Redefine service as a proactive, digital-first experience on the native channels your customers love

Deliver personalized experiences at scale — while keeping costs under control

Connect with customers on 30+ modern channels — and protect your reputation at every touchpoint

How does Unified-CXM address real-world challenges? Ask our enterprise customers.

Customer story: U
S
Census Bureau
In 2020, the U
S
Census Bureau needed to connect with the American public across a variety of modern digital and social channels
They turned to Sprinklr’s AI-powered Unified-CXM platform

Customer story: P&G
P&G needed a unified platform capable of capturing relevant customer data across modern channels at scale — and translating data into brand-building action
So they partnered with Sprinklr