InstaCarma - Big Data & BI Company
InstaCarma
Take your IT to the next level with InstaCarma’s customized managed Service offerings Deliver high-performance, highly scalable applications coupled with the best technical support you can find in the market
Instacarma’s key differentiator is VisionCarma which is 100% process and SLA driven web-based workforce/vendor management system that monitors productivity and helps you manage operations of your internal or support team from a single platform This centralized system gives you a holistic and streamlined view with transparent live support information VisionCarma helps you plan, forecast, schedule, and track workers for better alignment and productivity This excellent cloud-based solution offers diverse tools and interactive visual aids to help you keep in touch with your technical team via chat or email at any given point of the day
The team information page shows information on your team members, their technical level and their individual ticket statistics for the month Apart from this you can also see the performance indices of your team member and, the ticket & response time trends of the team for the current month
The Quality Index dashboard in Client portal gives information on the individual performance of the team members, their quality check reports performance indices and SLA compliances With this, you get to understand your team performance better and, can guidethem in the right direction
The total average tickets + chats resolvedby our tech teams for 5 different clients During an activity tacking place for 1 month, we were able to solve a total of 15316 tickets and 10674 chats! Now, that is an achievement that speaks for itself
Our DevOps tech team handles complex issues while ensuring that the Rails application by our client are up and running in to time All graphs have been pulled out Process Management software-VisionCarma
Magento
