Gainsight

Gainsight is a software company whose platform supports customer success and product teams. The material held on file lists its main products and the teams and goals they are aimed at.

Services

• Customer Success: software for managing customer relationships, health and renewals.
• Product Experience: tools for understanding and improving product adoption.
• inSided: a community product for customer discussion.
• Gainsight Platform: the shared base behind its products.
• Marketplace: add-ons and integrations.

Who it works with

Teams in customer success, product, customer experience, revenue and sales, IT and analytics, and community management, as well as executives. Use cases named include retention, expansion, visibility and product adoption, with a healthcare focus.

Key facts

• Learning: offers training, certifications, a customer community and developer documentation
• Resources: publishes guides, a blog, webinars and a conference